THANK YOU FOR YOUR SUPPORT DURING THESE DIFFICULT TIMES
Clinician Telephone Appointments
As you are aware we are now operating a triage first system by telephone/video consultation. Unfortunately we have seen an increasing number of failed contacts when patients ask for a telephone consultation and as such are implementing the following rules:
If you have requested a telephone consultation then the clinician will attempt to call you TWO times only.
If you fail to answer the call on both of these occasions then the clinician will not try again. You will need to contact our reception team on 0115 925 4566 to re-book for another day.
We thank you for your understanding on this matter and appreciate that there can be circumstances beyond your control. However, we feel that we have to put these rules in place to ensure that we can continue to meet the demand of all of our patients.
Asthma Review Options
We have been looking at different ways of delivering asthma reviews for our patients. You now have a choice of how you want your asthma review completing:
- Complete the online asthma review on our website (accessible here)
- Complete online via the NHS App/Patients Know best (accessible here)
- We can send you a text for you to complete your review on your phone. Just call us on 0115 925 4566 and ask us to text you the asthma questionnaire!
- Call us on 0115 925 4566 to arrange an asthma review over the phone or via a video call
All of these options are designed to make your asthma review easier and more accessible for you! We can still bring you down to the surgery for a face to face appointment if we need to.
We are aware that wearing a face covering will become mandatory in shops and supermarkets in England from 24 July. Following guidance from the Government we will not be issuing letters to patients who feel they are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement. General Practice is already under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.
It will remain compulsory for patients to wear a face covering in the surgery.
COVID-19 Update 08/07/2020
We are aware that wearing a face covering will become mandatory in shops and supermarkets in England from 24 July.
We are still here to help you, just in slightly different ways than before! If you have any medical concerns at all please do continue to contact us and we will make sure you receive the right investigations and treatment. We may be able to deal with your query over the telephone/via video consultation but if not we have strict procedures in place to keep you safe if you do need to come down to the surgery.
Please see some reminders and some new information below:
- All appointments must be requested via the telephone. Please call us on 0115 925 4566 to do this. We have additional staff on the phones to enable you to do this.
- If you have a cough, fever or loss of smell/taste DO NOT COME TO THE SURGERY. You must stay at home and follow government/NHS guidance!
- Please bring a mask or homemade face covering with you to your appointment and be prepared to wear it for the entirety of your visit to the surgery.
- Please only visit the surgery in person if you are coming for a pre-booked appointment. We are not letting patients into the building for any other reason. When you arrive for your appointment please knock on the front glass doors.
- To enforce Social Distancing we are asking that patients DO NOT come early to their appointments. Patients will be asked to wait outside the building until their clinician is ready if they arrive early.
- We are also asking that all patients attend ALONE unless they need assistance. Only one parent should attend with a child. You should try and make alternative childcare arrangements for any children who are not being seen by the Clinician.
- All repeat prescriptions should be requested online where possible. If you do not have access to online services you can call us on 0115 925 4566 between 10AM and 12PM only to request your medications.
- If you are bringing down your prescription request in person then please post it through the letterbox to the right of the front door. You do not need to knock on the door or let us know that it is there, we will see it and deal with it as usual.
- Please download and register for the NHS App and Patients Know Best – they are very useful tools that can help you manage your own health including requesting repeat medications and viewing your medical records.
- We are trying to send all paperwork electronically or via post to reduce trips to the surgery for our patients.
- We are carrying out cervical smears as usual. If you are due for your smear please call us on 0115 925 4566 to book in.
- If you need an isolation note for work please use this link https://111.nhs.uk/isolation-note/
- If you have been asked to self isolate for 14 days before an elective admission and your employer is requesting a MED3/letter please request an isolation note using the above link. A letter for employers is also available here - Request for isolation.
We are supporting and promoting the NEON trial. Please follow the link before for more information.
Patients Know Best
We have been sending out text messages about a new service called Patients Know Best (available via the NHS App). The platform is still being developed but is designed to facilitate online consultations and view/share your health information. You will have received an information text and a text with your own personalised link to register. For more information please visit https://patientsknowbest.com/
We are very busy at the moment so please visit the website for answers before calling us.
COVID-19 Update 15/05/2020
Remember that we are still here to help you – if you have any medical concerns please contact us and we will make sure you receive the right investigations and treatment. We may be able to deal with your query over the telephone/via video consultation but if not we have procedures in place to keep you safe if you do need to come down to the surgery.
Please see some reminders and some new information below:
- To minimise the amount of people in the waiting room we are asking that patients come on time to their appointments but that they DO NOT come early. Patients will be asked to wait outside the building until their appointment time if they arrive early.
- We are also asking that all patients attend ALONE unless they need assistance. Only one parent should attend with a child.
- Wherever possible please bring a mask with you to your appointment and be prepared to wear it for the entirety of your visit to the surgery.
- Request all prescriptions online where possible. If you do not have access to online services you can call us on 0115 925 4566 between 10AM and 12PM to request your medications.
- Please download and register for the NHS App – it is a very useful tool to help you manage your health including requesting repeat medications.
We are asking all patients who are able to order their repeat prescriptions via the NHS App or SystmOnline. You can self verify for the NHS App and they have a dedicated support team to get you set up. If you would like to set up a SystmOnline account to order prescriptions please call us on 0115 925 4566.
HOWEVER if you are unable to use the online ordering services available we will temporarily be accepting prescription requests over the phone between 10AM and 12PM each day. This is to stop patients having to leave their houses to bring their paper prescription to us and help everyone stay safe during the lockdown.
Coronavirus - Childhood vaccinations
Please note that we are still carrying out all routine child vaccinations at the surgery per government guidance. These should not be postponed due to the virus. Please contact the surgery to arrange your appointment for this vital service.
Vulnerable Adults FAQ
For information on clinical risk and FAQs please click here
Coronavirus - Isolation notes
If you have to stay at home because of coronavirus and you need a note for your employer please use the new isolation note service by following the link below.
Advice for people with severe health conditions
This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.
Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others
Coronavirus (COVID-19): what you need to do
Stay at home - DO NOT COME INTO THE PRACTICE OR LEAVE YOUR HOUSE
You should only leave the house for one of four reasons:
- Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
- One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
- Any medical need, or to provide care or to help a vulnerable person.
- Travelling to and from work, but only where this absolutely cannot be done from home.
Changes to Prescription System from 26/03/2020
Please order all medication ONLINE via the NHS App if you possibly can or via SystmOnline. All prescriptions are being sent electronically to a local pharmacy. Please contact us to nominate a pharmacy if you have not done so already.
If you cannot order on line please drop your prescriptions into the post slot on the right hand side of our front doors or if TOTALLY HOUSEBOUND ONLY and no one can do this for you phone the surgery between 10 and 12.
In response to the Coronavirus (COVID-19) outbreak we have made the following temporary changes to protect our patients and staff:
- We have moved to a telephone triage only service, so that when you ring, you will be rung back by a doctor or nurse and hopefully managed over the telephone where possible. We are trying to keep the building as empty as we can for the protection of patients and staff.
- All requests for appointments must come via the telephone
- Prescriptions can be ordered online or via your pharmacy only. We will not request prescriptions over the telephone.
- All patients must have a nominated pharmacy to collect their prescriptions from
- Patients should not come into the surgery to collect/request prescriptions
- All non urgent blood tests will be postponed
- We are asking patients not to arrive early at their appointment time so that we minimise time spent in the waiting room. Wait outside the surgery or in your car if you are early.
-We are asking you to stick to the one problem to one appointment rule so that appointments do not over run.
- For patients with respiratory symptoms or fevers that need to be seen we are using the practice car park as a makeshift assessment centre
- Prescriptions will not be issued early. There is no need to over order or request your medications extra early
- We are unable to provide any travel letters for insurance purposes
We are experiencing a very high level of phone calls but please be patient with our team. We are doing our best to help and protect everyone.
Please DO NOT come to the surgery unless you have a booked appointment which you have been asked to attend.
The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
If you have a high temperature OR a new persistent cough YOU MUST SELF ISOLATE FOR 7 DAYS. We will not be able to see you in the surgery.
We will be offering an increased amount of telephone consultations to prevent people having to attend the surgery.
Visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for more information
DO NOT COME INTO THE SURGERY, COMMUNITY PHARMACY OR HOSPITAL - STAY INDOORS AND AVOID CLOSE CONTACT WITH OTHER PEOPLE.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measure to ensure the safety of all patients and NHS staff while also ensuring services are available to the public.
We are now Signposting!
We have a range of healthcare professionals who can see patients for same day/emergency and routine problems as well as telephone consultations for those who may not need to be seen in face to face. As such our receptionists have been trained to signpost patients to the most appropriate clinician - To do this we will be asking every patient requesting an appointment what the nature of their problem is. We are not and will not stop you from seeing a GP but will prioritise your problem and highlight where you can be seen quicker by a more appropriate clinician.
Message from Dr Paul Jacklin
It is with some sadness that I am informing you that I am leaving the Oaks medical centre as of 31/12/19. It is earlier than I would like, but sometimes even doctors get health issues they cannot completely overcome. It has been quite humbling to realise that I was not as indestructible as I thought I was!
We have worked very hard on succession planning at the Oaks over the last 3 years and I am confident in the team I leave behind. You are in good hands.
I wish you all well and can honestly say it has been a pleasure and an honour to serve you over the last 26 years whilst at the same time doing the job I always wanted to do.
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