Helen is our Admin Manager and leads our admin and reception teams. She has a background working in Primary Care and is passionate about providing patients with excellent customer service and the best care possible.
Julie is our senior receptionist and also does Healthcare on a Thursday. She is able to deal with a wide range of queries and issues and handles all complaints. In her capacity as a HCA she is able to provide services including dressings, healthchecks, stitch and staple removal and BP checks. Julie also assists the Doctors in minor operations and coil clinics.
Joy works in reception, she is also our carers champion. Please speak to Joy if you are a carer, have a carer or require any information about carers.
Olivia joined us in September 2016 as an apprentice. She has now achieved a qualification in Business Administration and works full time on Reception!
Katie joined us as an apprentice in May 2017. She worked in reception alongside studying for her Business Administration qualification which she completed in June 2018. She now works full time in reception.
Laura works in reception for part of the week and is secretary for 3 days a week. She also leads the PPG.
Leah joined the team in September 2016 as a receptionist and secretary. She works in the secretarial role 2 days a week and is able to assist with any queries around referrals or appointments.
(Leah is currently on maternity leave)
Charlotte joined us in 2013 as a Notes Summariser. She now deals with business admin including ordering and accounts queries, social media and IT.
Michelle handles GP admin including dealing with incoming letters and test results as well as passing on messages from the GPs.