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Appointments

Please telephone or call in to the surgery and you will be given an appointment time. We can book appointments up to approximately 1 month ahead.

You can also book your GP appointments online, to do this you will need to register for online services.

Our GP appointments are all of 10 minutes duration, if you feel you need longer than this, or have more than one problem to discuss please ask for a double appointment.

You may see the doctor of your choice for any treatment required and not just the doctor with whom you are registered.

Urgent Appointments

If you have an urgent problem which cannot wait until the next available appointment, we may ask you to come down to the surgery and be seen at the end of the Doctors clinic.  This is for urgent problems only. Please telephone as early as possible after 8.00am, and the doctor will generally see you at the end of morning surgery. You will be asked to come down at 10.45am and will be seen in order of arrival. Please remember it will not be possible to request a particular GP.

If your problem is urgent then we expect you to come in at this time - do not go to school or work!

Unfortunately, due to an increased demand for patients to be seen as emergencies, the Doctors have made the difficult decision to advice reception to ask patients the reason why they would like to be seen. This is so that we can signpost you to the most appropriate clinician and deal with your query in the most appropriate way. 

 

If you wish to speak with the on-call doctor please phone the surgery and leave a message with our receptionist.

Chaperone for Intimate Examinations

If you need to have a personal examination and would prefer to have a chaperone with you (usually our Practice Nurse or someone you bring with you), then please ask when you book. It is our policy to always ask you if you wish to have a chaperone.

Translator Services

Unfortunately the NHS is no longer able to provide face to face translators for appointments. If you are a non-English speaker and require an interpreter please let our receptionist know when you book your appointment as it is possible for us to use a telephone interpreter. 

Translation Support

Student Doctors

We sometimes have attached medical students who receive part of their education in the practice. You will be warned if a student is in the surgery that you book. If you are unhappy about this then please say so and the student will not sit in on your consultation.

How to Help Us

We will value your time by starting promptly and having the appropriate number of appointments for the time available. Sometimes we get behind because patients' problems may take longer than expected. Please be patient, we are doing our best. You can help us run on time by only bringing one problem for each appointment (unless very urgent) and arriving on time. If you arrive late, we may be unable to see you because otherwise all the other patients due to be seen in that session may be made late.

If you can't make it for your appointment, then please let us know with plenty of warning. We can use your slot for someone else. If you continually fail to turn up for appointments then we may ask you to find another doctor.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website