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Feedback

We welcome both positive and negative feedback from all of our patients and visitors. It helps us to shape our services and understand what is working well and what we need to improve on for you. This page is to celebrate our successes and share some of the positive feedback we have received.

November 2017 - I had an appointment with Dr Burns and Julie yesterday. I just wanted to say a huge 'thank you' to them both. I was nervous about having the procedure but they were both so reassuring, kind and went above and beyond to ensure I felt relaxed and informed about what was happening. Julie was so kind when the procedure was being carried out and even held my hand. Afterwards, I was given a cup of tea and biscuit and they ensured I felt well before I was allowed to go home. The care really was second to none. I was so nervous before attending but they both put me at ease and I am glad I had the procedure. In addition, both Caroline and Wendy came to speak to me in the waiting room. As usual, they were both really kind and informative and reassured me I would be fine. And I was. Thank you to everyone for everything you did for me yesterday. The care and service we receive from everyone at The Oaks really is outstanding. Thank you. 

October 2017 - 'Really impressed with Dr Jandu, he is very helpful and kind. Very impressed' 

October 2017 - 'Thank you to Julie Hubbard for stepping into the breach' (after a patient was unwell in the surgery) 

September 2017 - 'Thank you so much Dr Laurance for your kindness and the way you have helped me with your calming and lovely ways' 

September 2017 - (After receiving a Cancer Care Review Letter) 'This was such a lovely thing to do and I am really appreciative. I can't thank everybody enough for all that they do' 

September 2017 - 'Thank you to Olivia who was very kind and helpful when I rang to try and sort out my ultrasound scan' 

August 2017 - 'I wanted to thank you very much for looking after me over the last few weeks and doing an excellent job of my recovery' (For Claire Woodhouse, Practice Nurse) 

June 2017 - 'This is the best run, most efficient GP Practice I have ever used. I have been a patient at practices in Nuthall, Brighton, Wanstead, Harrow, Rulslip, Edgware and Pembrokeshire so I have a lot of experience as a patient. Well done to all of you and thank you.' 

April 2017 - 'Thank you all for the kind way you looked after me when I wasn't well' 

April 2017 - 'I have received excellent teaching from my GP Tutor during the course of this placement, as well as amazing support from the rest of the staff at the practice.' 



 
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