You Said, We Did
You thought the check in screen was hard to use. We now have a new check in screen which all staff are trained on.
You wanted text reminders for appointments. We now have an automatic text message reminder system.
You wanted longer opening hours on Thursdays. We now open on Thursday afternoons 15:00-18:30 (depending on staff training)
You wanted more early morning appointments. We now have 2 early morning surgeries (Wednesdays & Thursdays 7:00-7:50, Nurses only)
You thought reception was outdated. Our reception refurbishment was completed March 2015.
You wanted X-Ray reports to come back quicker. We raised this with the hospital, reports are now returned quicker.
You wanted to book appointments/order prescriptions online. We have introduced Patient Access online services.
You wanted different music in the waiting areas. We have installed DAB radio throughout the surgery.